Last updated: 14/10/2025

Who we are

ROCKET SOCIAL AGENCY LIMITED (“we”, “us”, “our”). Registered address: Unit F The Brewery, Bells Yew Green Road, Bells Yew Green, Tunbridge Wells, England, TN3 9BD.
Website: https://rocketsocialagency.com/

Contact: lucie@rocketsocialagency.com | 07572437428.

If applicable: Data Protection Officer: Lucie Cunnington lucie@rocketsocialagency.com.

What this policy covers

This policy explains how we collect, use, and share personal data when you visit our website or contact us. We process personal data in accordance with the UK GDPR, EU GDPR (where applicable) and the Privacy and Electronic Communications Regulations (PECR).

Data we collect

Contact form submissions (via Fluent Forms): name, email, message, and any other details you choose to include.
Technical data: IP address, device/browser info, pages visited, and referrer (via analytics or server logs).
Cookies & similar tech: see our Cookie Policy for details and how to control them.

How we use your data

To respond to enquiries and provide our services.
To maintain site security and functionality.
To understand and improve how our site is used (analytics—only with consent).
To comply with legal obligations.

Legal bases

Contract/legitimate interests: answering enquiries and operating our site.
Consent: non-essential cookies/analytics/marketing. You can withdraw consent any time via Cookie Settings.
Legal obligations: record-keeping, compliance.

Sharing your data

We may share data with service providers who help us run the site (e.g., hosting, analytics, email). We require them to keep it secure and only use it for our instructions. International transfers may occur; where they do, we use appropriate safeguards (e.g., SCCs).

Retention

Contact form messages: kept for up to [X months/years] unless needed longer for ongoing matters.
Analytics data: according to our analytics tool’s retention settings (only if consented).
Cookies: see durations in our Cookie Policy.

Your rights (EEA/UK)

You may request access, correction, deletion, restriction, portability, or objection. To exercise rights or withdraw consent, contact us at [EMAIL]. You also have the right to complain to the ICO (UK) or your local authority.

Security

We take appropriate technical and organisational measures to protect personal data. However, no system is 100% secure.

Third-party links

Our site may link to external sites we do not control; check their privacy notices.

Contact

For any privacy questions, contact: lucie@rocketsocialagency.com.

For cookies specifically, see our Cookie Policy below.

Changes to this policy

We may update this notice from time to time. We will update the “Last updated” date when we do.

Cookie Policy

Last updated: 14/10/2025

This Cookie Policy explains what cookies are, how we use them on https://rocketsocialagency.com/ and how you can control them. For more information on how we handle personal data, please see our Privacy Policy.

What are cookies?

Cookies are small text files placed on your device to make websites work, improve user experience, and help us understand site performance. Cookies may be first-party (set by us) or third-party (set by others, e.g., analytics/advertising providers). Similar technologies include local storage, pixels, and tags.

How we use cookies

We use:

Strictly Necessary cookies to run the site and provide security (cannot be switched off).
Functional cookies to remember choices and improve experience (consent-based).
Analytics/Performance cookies to measure and improve the site (consent-based).
Advertising/Targeting cookies to deliver and measure ads (consent-based).

Consent and control

On your first visit, you were asked to set preferences via our cookie banner. You can change your preferences at any time via Cookie Settings (link in the footer/banner).

Cookies on this site

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Retention

Each cookie has its own retention period (see the table above). You can also clear cookies via your browser settings.

Managing cookies in your browser

Most browsers let you block or delete cookies. Note that blocking essential cookies can break site functionality.

Updates

We may update this Cookie Policy periodically and will post the latest version here.